Return Policy
At Varello, customer satisfaction is important to us. We understand that shopping online requires trust, and we aim to provide a smooth, reliable, and transparent experience with every order. If a product does not meet your expectations, our return policy is designed to make the process simple and fair.
Returns
Customers may request a return within 30 days from the date of delivery. This allows enough time to inspect and evaluate your purchase while helping us process returns efficiently.
To qualify for a return, items must meet the following conditions:
• Unused and in original condition
• Returned in the original packaging
• Include all accessories, manuals, and included components
• Free from signs of damage, misuse, or alteration
Products returned in used, damaged, or incomplete condition may not qualify for a refund or exchange.
How to Start a Return
To initiate a return request, please contact our support team at:
Please include:
• Your order number
• The item(s) you wish to return
• The reason for the return
Once your request has been reviewed and approved, return instructions will be provided. We recommend keeping your shipping receipt and tracking information until the return process is complete.
Return Shipping
Customers are responsible for return shipping costs unless the return is caused by an error on our part, including:
• Incorrect item received
• Defective product
• Damaged item upon arrival
If the issue falls under these circumstances, Varello will cover the return shipping expenses.
Refund Processing
After the returned item has been received and inspected, approved refunds will be processed within 7 to 10 business days.
Refunds will be issued to the original payment method used during checkout. Depending on your financial institution or payment provider, additional processing time may apply before the refund appears in your account.
Non-Returnable Items
Certain items are not eligible for returns, including:
• Final sale items
• Clearance products
• Customized or personalized products
• Items marked as non-returnable in the product description
We encourage customers to review product details carefully before placing an order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@varello.co. Include photos of the item and packaging so our team assists you as quickly as possible.
Our Commitment
At Varello, we are committed to offering dependable products and a customer-first shopping experience. Our return policy reflects our goal of building trust through fairness, transparency, and responsive support.
For any questions regarding returns or refunds, please contact: